ealer of the Year Awards

DealerRater’s Dealer of the Year Award Program recognizes a select number of car dealerships throughout the United States and Canada for outstanding customer satisfaction as expressed through customers’ online reviews posted on DealerRater.

The Dealer of the Year Awards are given to the car dealership that has the highest PowerScore™ in their brand category, both at national and state/provincial levels.

Each dealership’s PowerScore is calculated using a Bayesian algorithm that considers the dealership’s average DealerRater star rating as well as the total number of reviews written about the dealership during that calendar year.

To be considered for the Dealer of the Year Awards a dealership must have:

• Minimum of 25 reviews on DealerRater for the calendar year
• Average minimum star rating of 4.0 on DealerRater, with 5.0 as the highest possible rating
• At least one review on DealerRater per quarter during the calendar year
• Must not have been blacklisted within the calendar year

Consumer Satisfaction Awards

The Consumer Satisfaction Award represents an expansion of our annual recognition program for top car dealerships in the U.S. and Canada. The program is intended to complement the annual Dealer of the Year Award.

Consumer Satisfaction Award recipients must meet the same requirements as the Dealer of the Year program as described above. The Consumer Satisfaction Awards are given to the following:

• Top 10% U.S. franchise dealers based on their PowerScore
• Top U.S. used car dealerships based on their PowerScore
• Top Canadian car dealerships based on their PowerScore

Current Dealer of the Year Award recipients are also eligible to receive the Consumer Satisfaction Award.