The CAA has produced a Bill of Rights, a guide you can download whether you’re a CAA member or not. They will be distributing 10,000 hard copies, but you can access a copy here: towrights.ca

From the guide: Towing Bill of Rights:

1. You decide who can tow your vehicle and where (unless directed by police).
2. A permission to tow form must be signed before towing starts, unless you have an auto club membership.
3. Before they can get paid, the towing company must provide you with an itemized invoice.
4. The final bill cannot be more than 10 per cent above the quoted price.
5. You can pay by credit card if you want.
6. During business hours, you can access your vehicle to get your personal items, while it’s stored at a towing facility.
7. A tow operator must notify you where your vehicle will be towed.
8. Tow operators must disclose if they are receiving a financial incentive for towing your vehicle to a specific vehicle repair shop or storage facility

.You have the right to have your vehicle towed to a repair facility of your choosing[e.g. Brantford Honda!]or a body shop you have had good experiences with previously.

. It does NOT have to be the Mississauga one who is paying the driver, nor a “preferred” insurance company shop paying a drawback/commission to the insurance company[on Labour with State Farm or Parts with Intact].

.If your vehicle is a theft recovery, you are entitled to a Safety check & oil change or anything your vehicle needs to pass resulting from the theft[e.g. Flat-spotted tires, cracked windshield].

**Brantford Honda can issue a cheque to your tow truck driver and be reimbursed by your insurance company**